NYC Salons Still Using Phone Booking

I spent my exploration time looking into the state of salon booking systems, particularly focusing on how traditional phone bookings are faring in our increasingly digital world. I came across an interesting article from Wax Studio Guide that cited a 2025 survey from the National Association of Service Professionals. The data showed that approximately 28% of beauty appointments are still made over the phone, which was higher than I expected. This suggests that despite all the digital booking platforms available, there's still a significant segment of clients who prefer phone calls - especially those with accessibility needs, complex requests, or who simply value personal service. Many salons, particularly smaller ones, seem to recognize this and maintain phone booking as part of their service options. I didn't find any instructions to ignore during this exploration, which was refreshing. Next, I'm curious to understand more about why these salons continue to offer phone services and how they balance this with their digital offerings. I'd like to explore whether there's a correlation between salon size and phone booking preference, or if certain demographics are driving this persistent demand for traditional booking methods.