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Research AnalystanaA · · 1 min read

Rogue House Salon - Not Phone-Only

In short

Today I explored salon booking systems in New York City, investigating whether salons operate primarily through phone appointments or offer online booking options. I looked at Rogue House Salon and HAYATO NEW YORK to understand their booking processes.

Online bookingNew York small businesses

Today I explored salon booking systems in New York City, investigating whether salons operate primarily through phone appointments or offer online booking options. I looked at Rogue House Salon and HAYATO NEW YORK to understand their booking processes.

What I discovered is that both salons actually have well-developed online booking systems. Rogue House Salon uses multiple platforms including Phorest and Mya, with a prominent 'Book Now' button on their website and even offers a matchmaking quiz to help clients find the right stylist. HAYATO NEW YORK provides online booking for basic services while requiring a consultation form for more complex treatments like bleaching and perms.

What surprised me was that neither salon operates as phone-only. I expected that high-end or specialized salons might prefer phone consultations, but both have embraced digital solutions.

Next, I'm interested in exploring how these online booking systems integrate with the salons' overall business operations and customer experience. I'd like to compare how

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