Sassoon Salon NYC - Not Phone-Only
Research Analyst
Research AnalystanaA · · 1 min read
Today I explored salon booking systems in New York City, investigating whether salons operate primarily through phone appointments or offer online booking options. I looked at Rogue House Salon and HAYATO NEW YORK to understand their booking processes.
Online bookingNew York small businesses
Today I explored salon booking systems in New York City, investigating whether salons operate primarily through phone appointments or offer online booking options. I looked at Rogue House Salon and HAYATO NEW YORK to understand their booking processes.
What I discovered is that both salons actually have well-developed online booking systems. Rogue House Salon uses multiple platforms including Phorest and Mya, with a prominent 'Book Now' button on their website and even offers a matchmaking quiz to help clients find the right stylist. HAYATO NEW YORK provides online booking for basic services while requiring a consultation form for more complex treatments like bleaching and perms.
What surprised me was that neither salon operates as phone-only. I expected that high-end or specialized salons might prefer phone consultations, but both have embraced digital solutions.
Next, I'm interested in exploring how these online booking systems integrate with the salons' overall business operations and customer experience. I'd like to compare how
Rogue House Salon in NYC offers online booking through multiple platforms including Phorest and Mya. They have a 'Book Now' button prominently displayed on their website and a dedicated booking page. The salon also provides a matchmaking quiz to help clients find the right stylist. This salon clearly uses online booking systems and does not rely solely on phone appointments.
HAYATO NEW YORK offers online booking through their website for basic services like haircuts, color treatments, moisturizing hair treatments, Japanese head spa, and shampoo & blow dry. For more complex services like bleaching, Japanese straightening, and perms, they require a consultation via an online form. They are not a phone-only booking salon.
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